Return, Refund & Exchange Policy
At Maconk Fashion Pvt Ltd, we strive to provide our customers with high-quality Products and a seamless shopping experience. This Return, Refund & Exchange Policy outlines the procedures, eligibility criteria, and timelines for returning, exchanging, or requesting a refund for products purchased through the Maconk website.
Eligibility for Returns and Exchanges
Returns or exchanges are accepted only if initiated within 7 days from the date of delivery. To be eligible, products must be unused, unwashed, unaltered, and in their original condition with all tags, seal tags, labels, and packaging intact. Any product showing signs of wear, washing, alteration, or damage will not be accepted for return or exchange. Items purchased during clearance, promotional, or final-sale periods may not be eligible for return or exchange unless found defective.
Initiating a Return or Exchange
To initiate a return or exchange, customers must contact Maconk via email, WhatsApp, or the support section on the website. Once the request is approved, a pickup will be arranged depending on the serviceability of your location. Customers are required to provide clear photographs or descriptions of the product in case of defects or damage. Refund ProcessOnce the returned product reaches our facility, it undergoes a quality check. Refunds will be processed only after the product passes inspection. Approved refunds will be issued to the original payment method, UPI, or bank account used during purchase. Refund timelines may vary depending on the payment provider, typically taking 5–10 business days from approval.
Exchanges
Exchanges are allowed for size replacements or selecting another shirt of equal value, subject to availability. If the desired product or size is unavailable, a refund will be issued. Maconk reserves the right to refuse exchanges that do not comply with the eligibility criteria outlined above.
Defective or Incorrect Products
If a customer receives a defective, damaged, or incorrect product, they must notify Maconk within 48 hours of delivery and provide supporting photographs. Maconk will prioritize replacement or refund after validating the claim. Products damaged during courier transit must also be reported immediately for replacement or refund.
Shipping Charges for Returns/Exchanges
Return or exchange shipping charges are generally covered by Maconk for eligible products. However, in certain cases, such as repeated returns, non-serviceable locations, or customer errors (e.g., wrong size or change of mind), additional shipping charges may apply, which will be communicated during the process.
Liability
Maconk is not responsible for delays or damages caused by third-party courier services during the return or exchange process. All claims must be raised within the specified timelines to be considered valid.
Contact Information
For assistance with returns, exchanges, or refunds, customers can contact Maconk at Support@maconk.com or through the support section of the website. Our team will provide step-by-step guidance to ensure a smooth and hassle-free process.